Introduction
This Privacy Policy explains how and why Growclub DMCC (“Growclub”, “we”, “our”, or “us”) collects, uses, and discloses personal information when you use our website (www.growclub.ae), our mobile apps, or access our services through APIs and partners.
1. Our Data Protection Responsibilities
Growclub DMCC is the data controller. This means we determine how your data is used and ensure it complies with relevant laws and data protection standards.
2. What Data We Collect
We may collect your name, email, phone number, business information, communications, preferences, transaction history, IP address, device info, and cookies/usage analytics. Some data may also come from third-party sources like social media or public websites.
3. Why We Collect Your Data
We use your data to:
- Provide and improve our services
- Communicate with you
- Verify identity and ensure platform security
- Fulfill legal, tax, or compliance obligations
4. Who We Share Your Data With
Your data may be shared with service providers (e.g. payment processors, analytics providers), legal or government bodies if required, or with your consent. We do not sell your personal data.
5. Cross-Border Transfers
Growclub may transfer your data outside the UAE. In such cases, we ensure that appropriate safeguards are in place for secure data handling.
6. Data Retention
We retain your personal data only as long as necessary for our purposes or to meet legal requirements. After this, we either delete or anonymize it.
7. Your Rights
You have the right to:
- Access and review your personal data
- Request correction or deletion
- Object to or restrict certain processing
- Withdraw consent where applicable
Contact us at info@growclub.ae to exercise these rights.
8. Children’s Privacy
Growclub does not knowingly collect data from individuals under 18 years of age. If we become aware, we will promptly delete such data.
9. Third-Party Services
We may link to third-party services or websites. Their privacy practices are separate from ours, and we encourage you to read their privacy policies.
10. Changes to This Policy
This policy may be updated from time to time. Material changes will be communicated on our website or in-app.
11. Location Data
We may collect and process location data from your device, either based on GPS, IP address, or Wi-Fi network information. This data is used to:
- Provide location-based services (e.g. nearby features, regional content)
- Enhance user experience and personalize content
- Ensure compliance with regional laws and regulations
- Improve app functionality, security, and analytics
You can control location permissions in your device settings. We do not use your location data for continuous tracking or background location services without consent.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: info@growclub.ae
Phone: +971-56-6767658
Address: Parkside Retail Level, Cluster R, Jumeirah Lake Towers, Dubai, United Arab Emirates